Privacy Policy

Effective from 01/09/2025

At Spectacle Outlet UK, your privacy is very important to us. This policy explains how we collect, use, and protect your personal data when you use our website or services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We may collect the following information:

Identity information: first name, last name
Contact information: email address, phone number, postal address
Demographic information: postcode, preferences, interests
Other information: relevant to customer surveys or special offers

2. How we use your information

We use your information to:

Process orders, repairs, and enquiries
Personalise your experience and provide tailored offers
Communicate important updates or promotions
Improve our website and services
Conduct surveys to better understand customer needs

We will never sell your data to third parties.

3. Legal basis for processing

We collect and process your data because it is:

Necessary to provide our services (e.g., repairs or lens orders)
Based on your consent, such as signing up for newsletters or marketing communications

4. Sharing your information

We only share your information when necessary, for example:

With trusted service providers (e.g., delivery or repair partners)
If required by law or to protect our legal rights

All third parties are carefully vetted to ensure your data remains safe.

5. How we store your information

Your information is stored securely and will not be kept longer than necessary. We follow strict procedures to protect your data from loss, misuse, or unauthorized access.

6. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request corrections to your information
Request deletion of your data
Object to processing or request restrictions
Withdraw consent for marketing communications

To exercise any of these rights, please contact us at:

Email: info@spectacleoutlet.uk
Address: Spectacle Outlet, 37 Eldon Way, Paddock Wood, Kent, TN12 6BE